Rossa, Rossa & Associates values its clients, and seeks long-term, mutually-beneficial relationships with each healthcare facility we serve.
We truly enjoy what we do, and as such, it gives us great satisfaction to receive accolades from our clients.
The following are a few excerpts from correspondence we have received from clients, attesting to our professionalism and ability to consistently exceed expectations in every way.
"First and foremost, I want to say, Thank you! You and Peter have been a welcome addition to the trustaff family over the past few months. Your professionalism, integrity, and humor has meshed very well with our staff personalities and with our corporate values. Your involvement has had a fantastic influence on our company, not only impacting our bottom line, but helping us to create a better work environment. Initially, I had my doubts as to why we needed consultants to help us with our Joint Commission HCSS certification process, but your depth of healthcare and staffing industry knowledge paired with your creativity and professionalism have won me over! You know us well and used that information well to advise our progress; you never pressured us to pursue options or follow paths that didn't mesh with our company ideals. You displayed an unusual insight into the particular standards with which we were having difficulty and appropriately educated and prepared our team for the review. Your ability to recognize our strengths while clearly articulating our challenges and opportunities has helped us to devise realistic plans and goals with the confidence needed to successfully grow our business. I will continue to rely upon your insight as we begin our first year as a certified HCSS."
~ Pam, Project Manager
"I have observed the level of knowledge and agree with the Chief Nursing Officer..., 'I wish I could download their brains'. They took a mismanaged credentialing department that required a massive amount of work to bring into compliance...Then they did something you don't see very often. They thanked the hospital and medical staff for their hard work. I have never put an issue before them that it wasn't resolved quickly, efficiently and correctly. I know there are other companies out there, but not like this one."
~ Ellen, Advanced Registered Nurse Practitioner
"I admit that I was not sure if we needed assistance at first...At the conclusion of your two day initial review, there was no doubt that we still had work to do...By following your professional guidance we were prepared when our survey dates arrived...Your team also kept the atmosphere upbeat and positive."
~ Jose, EVP
"You...spent much time and effort to take us through a spectacular survey in 2006. The result allowed us to acquire many new contracts because of our high scores with the Joint Commission...After an eleven year association I still know who to call when I need to prepare for surveys from the Joint Commission...You have offered business development ideas and cost-savings measures that were extremely beneficial."
Helping hospitals and healthcare agencies across the U.S. to be Compliant, Competent and Competitive.
Rossa, Rossa & Associates
PO Box 247, 470 W Main
Reklaw, TX 75784-0247
936 369-4545 (Office)
936 369-4535 (Fax)
903 521-3678 (Mobile)
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